We want your vacation to be as limited as possible during this time. But just as certain. That is why we have summarized answers to the most common questions about our hygiene and safety concept. We update this information regularly and immediately as soon as there are changes. Our reception team will be happy to help you with any further questions.
Are restaurants open?
► Yes. Restaurants and bars in Mallorca are open until 1 am.
Our staff wears mouth-nose protection and the tables are separated with at least 1.5 meters distance and have been disinfected. Also guests have to wear a mouth-nose protection in the restaurant while waiting for food & beverages.
From 22.07.21, maximum of 8 people may sit at one table outside and 4 people per table inside.
Smoking is not allowed on the terraces/tables. Only on the private room terrace and next to the main doors.
Are shops open?
► Yes. Shopping centres and shops are open.
Can I go to the beach, use the pool & wellness area and do sports?
► All beaches are open (beaches are closed between 22 pm and 6 am), as are golf courses and tennis courts.
The indoor pool is open from 9 am - 8 pm (reduced number of persons).
The saunas are open from 9am - 8pm, but only with pre-booking for a maximum of 1 person (exception: 2 people from the same household).
The fitness room is open from 8am to 7pm. Only 1 person or more from the same household may use the fitness room at the same time. Masks are compulsory!
We offer yoga and pilates. Preferably outdoors - Wearing a mask is recommended. Wearing a mask is compulsory for indoor classes.
Is there a breakfast buffet?
► Yes. Gloves and disinfectant are available at the buffet.
Will my room be cleaned?
► Yes, every day. But our staff will only enter your room if no guest is inside. Please advise our reception if you wish to have NO service in your room. Of course, your room was disinfected before arrival.
Do I have to wear face mask?
► On the Balearic Islands, wearing a mouth-nose protection is compulsory in all indoor areas. In outdoor areas, a mask must be worn wherever the minimum distance of 1.5 metres cannot be maintained.
Is the children's club open?
► Yes. Every day from 9 am to 5 pm. A maximum of 6 people are allowed inside at one time. Wearing a mouth protection is compulsory from the age of 6.
Can I do massage and wellness treatments?
► Yes. Our spa team will be pleased to welcome you again.
How can I pay?
► We have switched to cashless payment. All major credit cards are accepted.
Anything else I need to know?
► Between 1 a.m. and 6 a.m. people from different households are not allowed to meet (Ordinance enters into force on 24.07.21).
What happens if I feel sick?
► Please inform our reception and stay in your room. We will call a doctor.
Will the entire hotel be quarantined in the event of a Corona case or suspicion?
► No. Initially the guest is isolated in his room until the test results are available. In case the results are positive this guest is taken to another hotel which is specifically designated for those emergencies. The quarantine is then carried out there.
Any more questions? Feel free to ask our reception team.